BUSINESS CONTINUITY & IoT CASE STUDY - HEALTH SERVICES
Medical Testing Provider Increases Customer Satisfaction and Cash Flow with Cisco & Verizon LTE Services
To gain a significant competitive edge, radically enhance customer service, and decrease Days Sales Outstanding (DSO) to almost 0, a state of the art medical testing service provider has deployed the Cisco ISR with integrated LTE services delivered by the Verizon Wireless Network
Prior to the project, the Provider’s customers – doctors in their offices throughout the country – had to endure slow response time for patient test results, didn’t have ready access to the Provider’s top experts, and had to manage a complex & costly billing and receivables process. For the Provider this yielded low customer satisfaction and high costs associated with poor cash flow.
After a rigorous design and Proof of Concept process, the Provider chose the Cisco 819 ISR with integrated Verizon LTE, Verizon Wireless LTE services, and the Cisco DX Series video endpoints to help address their issues. Primary project objectives were:
The Provider has met its must work project objectives. They rapidly deployed a private Verizon Wireless network, provided doctors with Enterprise class video services, and decreased DSO, all while increasing customer satisfaction.
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